Frequently Asked Questions
Here you will find some common frequently asked questions we receive from Tanguer@s & organisers in regard to using our community resource or contributing events to our Calendars.
[ FAQs ]
- Why can I no longer see the Calendar on some devices?
- How do I find out how to add events to the calendar?
- I have submitted a User Request Form to be granted permission. How long before I can start posting?
- Where do I find the download links to the [ Brave / Chrome or Firefox ] extensions?
- What about instructions for using the "Checker Plus" extension, where can I find these?
- I have followed all the instructions, but am still unable to post events. What am I doing wrong?
- Can I add events directly to your calendars instead of using the "Checker Plus" extension?
- The process is too cumbersome / technical. Can someone else not add my event to the calendaer?
- I have noticed some really cool new features on the calendar recently. How do I add these to my events?
- Why are there so many (unofficial) events listed on your calendar all of a sudden?
- Why do my events appear greyed out and not in colour like others events?
- Why are the links inside my event disabled?
- Why does the address not come across & why do some events have a Location/Map button and others do not?
- Why do event images fail to load and appear blank or as empty placeholder?
- Why does my Checker Plus popup appear blank or say access not granted?
- Why are none of the calendars visible even though I was granted access and Checker Plus is installed & working correctly?
- Why does Checker Plus no longer show the Event Calendars in the select calendar dropdown?
- I absolutely love the Featured Events page showing Visual Event Cards for popular events, but why does it occasionally take so long to load?
- Where can I download this new Brave browser I keep on hearing about?
Answers to common questions
Why can I no longer see the Calendar on some devices?
Please ensure you keep all your software secure & up to date and preferably use [ Chrome or Firefox ] as you browser since our product is mainly geared towards them.
Also please ensure you browser supports and has Javascript enabled as our new Calendar platform requires this to function.
How do I find out how to add events to the calendar?
I have submitted a User Request Form to be granted permission. How long before I can start posting?
This is a Community Resource which is run by Tanguer@s on a voluntary basis. As such it may take a little while for one of the administrators to notice and process your request. We will try to get around to it as quickly as possible, but please be mindful that we all have busy lives and that it may take a while before your request is processed.
NB Just in case or if you do not hear from us in a timely manner please do send us a message to confirm we have received your requests and are processing it!
Where do I find the download links to the Brave / Chrome or Firefox extensions?
What about instructions for using the extension, where can I find these?
In addition to this we have created a set of "Screen Shots" to further aid the developer's usage instructions.
I have followed all the instructions, but am still unable to post events. What am I doing wrong?
- Download & install the "Checker Plus" browser extension for your preferred browser [ Chrome or Firefox ].
- Login to the extension using your approved Google credentials
- Before you try to use the already installed "Checker Plus" browser extension make sure to login to your Google account first to eliminate any issues with your Google account/profile.
- Check to make sure you can add public Facebook events to your own personal Google Calendar which comes with your Google account before you try to add events to our Calendars. This will eliminate any extension specific issues.
- If you managed to do both the above but are still having issues try to open/edit the event you added to the personal calendar using "Checker Plus" and try to move it to the correct calendar by selecting the appropriate calendar from the relevant dropdown and taking note of all the available options
Can I add events directly to your calendars instead of using the "Checker Plus" extension?
However as part of our public [ Tango Lesson ] calendars we are currently piloting individual calendars for specific Tango Schools / Academies. These allow greater flexibility & control to established Tango Schools/Academies to add their own events and/or synchronise their own calendars. As such these calendars and ONLY these calendars are allowed to host events other than Facebook events, but even so we ask that all events data be in the public domain already as part of our strict Open Data Policy!
The process is too cumbersome / technical. Can someone else not add my event to the calendaer?
As an alternative we created a Facebook Group to share your events to. The aim of this group is for power contributors & administrators to locate missing events and potentially add them on your behalf. We cannot make any guarantees whatsoever that these will be added to our Calendars but it does not hurt and besides sharing your events there alone should reaches a wider audience.
Alternative Facebook group to use for London Tango Events: facebook.com/groups/LondonTangoEvents
I have noticed some really cool new features on the calendar recently. How do I add these to my events?
Some features may end up being rolled out as part of our core offering, some could be made available as early release to administrators & power contributors and at a later stage we could potentially make these features available to contributors who do not have time to actively get involved with our community project but are willing to support us via financial donations. For the time being all experimental features are available to admins only and used entirely at their discretion. Any planned changes will be announced via our Facebook page or website.
Why are there so many (unofficial) events listed on your calendar all of a sudden?
Why do my events appear greyed out and not in colour like others events?
Why are the links inside my event disabled?
Why does the address not come across & why do some events have a Location/Map button and others do not?
This is a bug and it has been reported to Facebook, but as it only affects the eternal export it is unlikely to be resolved any time soon. The work around is to edit the event in "Checker Plus" post import and to change the "Location" entry to only hold the actual address. Alternatively if you create your own Facebook events you can elect to only specify the actual address without any Venue or Organisation names.
A "Location" button will only appear if the page detects a valid address.
Why do event images fail to load and appear blank or as empty placeholder?
Event image headers are a new / experimental feature being evaluated for wider adaptation. The images themselves are hosted externally and we have no control over them. However, we do check image links for load error prior to including them on our site to mitigate against external resource issues.
Before you report any image load issues please attempt to use another device and a different browser as we already received reports concerning browser spcific issues. In most cases images loaded just fine using either an alternative device or by using a different browser. To troubleshoot we recommend opening our Calendar in a private browser window to eliminate any extension / add-on specific issues and if this resolves the matter you can attempt to pinpoint the issue by disabling each one individually until you discover the one causing the problem.
We already know that the "Facebook Container" add-on for Firefox is problematic!
If the issue is Firefox specific but not caused by an add-on, you can also try refreshing the browser using instructions on this [ Refresh Firefox - reset add-ons and settings ] Mozilla support page.
Why does my Checker Plus popup appear blank or say access not granted?
The main reason for this is that the extension hasn't been installed/configured correctly. Please ensure the extension is installed & functioning correctly and that you have logged in using the Google Account (email) you provided/registered with us. Check these credentials appear under the Checker Plus [ Account ] tab under the Checker Plus [ Options ] settings which can be accessed by clicking on the Checker Plus icon on the browser toolbar and then the [ ⋮ ] icon which opens the Checker Plus settings.
Attempt to resolve issues with the Checker Plus extension by selecting [ Grant Access Again ] in the Account section of the extension settings or by reinstalling the extension.
Why are none of the calendars visible even though I was granted access and Checker Plus is installed & working correctly?
If you managed to installed & login to Checker Plus extension using the credential you provided are able to add events to you private calendar but cannot view our calendars, which we granted you permission to, it may be due to an invitation message that was sent to your Google email that is still awaiting verification.
Please check your inbox to see if you missed the invitation email and if so please verify your access request to proceed.
Why does Checker Plus no longer show the Event Calendars in the select calendar dropdown?
If you used the Checker Plus extension previously but find that you can no longer see the [Event Calendars] in the selectable calendar dropdown, make sure you can still see the calendar in the Google calendar application and that you still have permission to access it. Also check to make sure you Google login credentials are correct inside the Checker Plus Account settings page. If you are in any doubt you can use the [Grant Access Again] button to refresh the permissions. It this does not resolve the issue, try to re-install the Checker Plus plugin from scratch.
Some people have noted that they can only access calendars in the [My Calendars] section of Google Calendars and not the [Other Calendars]. If you have tried all the above and still cannot create events in the [Event Calendars] using the Checker Plus plugin, try to create the event in your Personal Calendar instead. If this works try to copy the event over using the Google Calendarapplication. This workaround will allow you to create & psot events, but please do report any such issues to us so we may investigate further and perhaps alert the developer of the plugin if need be.
NB A word of caution, only post & copy events created by Checker Plus using public Facebook events. If you manually create events using the Google Calendar app, all links within your events will automatically be disabled on the [Event Calendars] and the event entry itself will be muted i.e. appear greyed out!
I absolutely love the Featured Events page showing Visual Event Cards for popular events, but why does it occasionally take so long to load?
In an ideal world we would probably host all our content internally or via a global network provider, but our misson has always been to keep the costs of our websites down to next to ZERO and to somehow do this without relying on advertising. Some might think we are mad! Well OK Tango mad perhaps, but in all seriousness we have manage to build our [TangoAmore♡] & [London Tango Calendar] by utilising freely available resources and as such we are somewhat limited to what we have control over.
If network traffic or bandwidth ever become an issue during certain parts of the day or are unacceptably slow or if any of the services from major providers like Google are having issues, our service will be affected to some degree. However we feel this is completely acceptable and generally will not casue anyone much trouble. If however you are experiencing prolonged issues we suggest trying the following.
① First of all the best performance boost you can give yourself is to choose your web browser carefully. Historically we always advocated Mozilla / Firefox and we are still fans, but there is no denying that Chrome is a major player these days and in many respects matches or even betters the Mozilla offering. However there is a new kid on the block and Firefox & Chrome better watch out. Yes it's a "Brave" new world out there and finally we have a browser focused on cutting out all the 3'rd party tracking etc which has the potential to dramatically improve respose times, it seriously is lightning fast . If you haven't tried "Brave" yet what are you waiting for?
It uses Chromium and shares the Chome webstore, so we strongly recommend it as you could also run the Checker Plus plugin and others we urge people to use. We cannot recommend this browser enough and using it sends out a clear message to all other companies. We love it ♡
② The other thing to do when there are major network/service issues is to use the actual Tango Calendar pages instead of the new Featured Events page as it has to go fetch & load all the various images which in itself can be network intensive operation.
This means you will temporarily loose all the cool new advance Search & Filter options which are invaluable, especially on the global [TangoAmore ♡] website, but it is only temporary until the normal services resume. The legacy Tango Calendars work and still do a great job, so it is not such an issue unless you need to search for specific details and even so any service disruptions do not tend to last very long sice we ony use the most well known providers who have the resources to restore services in the shortest time possible.
At the end of the day the tradeoff for allowing us to produce our website at next to ZERO cost was minimal service disruption. It is a no brainer and we would challenge anyone to produce a similarly effect website without relying on annoying advertisments.
Where can I download this new Brave browser I keep on hearing about?
Brave is lightning fast, blocks trackers and also uses Chromium engine and shares the Chome webstore, so it can also run the Checker Plus extension (plugin) etc. We cannot recommend this browser enough. Seriously we simply ℓσνє ♡ it!
